OFFSET SMOKER COVER Charcoal Pellet Grill BBQ Protector Waterproof 60" ICOVER

Cancellation

Per eBay policy regarding cancellation, we are required to accept a cancellation within 1 (one) hour of the time you placed your order. Please understand, that once we process your order, it is very difficult to reverse it, and impossible once we shipped the item. If you need to cancel after your hour expires, you will have to follow the steps laid out in the return policy, once the item arrives.  

Shipping

We offer free shipping with standard shipping.

Timeline of delivery time is 4-8 business days including the handling time.

We do not offer combine shipping service.

Please note, most of our products ship directly from our different suppliers across the United States.

Please make sure, to provide the correct shipping address during checkout, as the address cannot be changed after checkout. Double check it to be sure. We have no way of knowing in advance, if the address is incorrect.  So we will not take responsibility for any incorrect or undeliverable addresses.

Return Policy

You have 30 days from the date you received your purchase, to return it for refund, subject to the following conditions:

“The date you received your purchase” means, specifically, the date the carrier has on record that they delivered the package to your house. If you are not certain of this date, check online with the tracking number, to see what date is on record for the delivery.

The item is considered “returned” on the date the carrier has on record, that they delivered the item back to our warehouse/supplier. We will not allow a refund unless the date occurs before the 30 days have elapsed, so it is important that you act promptly, or else we cannot guarantee the refund. In this case, we may refuse the returned package.

ALL returns, regardless of reason, must be in the ORIGINAL packaging, UNLESS the packaging was so badly damaged in shipment that they are no longer usable for that purpose.  IF THIS is the case with your shipment, we will need PHOTOS of the damaged package.  You should take these photos from several different angles, BEFORE you try to open it.

Return unsatisfactory products

If you are not satisfied with your purchase or if you just changed your mind, you can return the product, and you must pay for return shipping, and we will also charge back the original shipping that we already paid when we shipped your item. And you must return the item in new or unused, unopened, unmarked, unwashed or original condition with all original material included with the shipment.        

All returns must be requested through eBay, for return authorization and shipping address. Please note, never send a return without opening a return request, as the return address is different from the original shipping facility address.

Undeliverable package

The honest truth is that we have no way of knowing if your address is correct.  Only you can give us your correct address.  So if your address is wrong, or there is no safe place available at your shipping address when the courier tries to deliver your package, we will not accept responsibility for that, so MAKE SURE your address info is correct.  Otherwise, we will charge you the original shipping that we paid for your shipment.

Feedback from you

Your feedback is very important to us. As long as you are happy with your purchase, we would be grateful if you could please leave positive feedback for us. If there is a problem or you are not happy with your purchase, please let us know first and give us the opportunity to resolve it for you.

About us

Welcome to our store, We sell a wide variety of products. We are very selective with the products we offer for sale. We only sell TOP RATED products that have received the best feedback from other consumers, at least 4 out of 5 stars. We work with the largest suppliers of products to bring you only the best items. We are committed to providing each customer with the highest standard of customer service.